Frequently Asked Questions
Returns/Exchanges and Damaged Merchandise
If I return an item, do I get reimbursed for S&H?
Only if your products(s) arrived damaged or defective. If this happens please, notify customer service at firstname.lastname@example.org or 877-400-5263.
How do I return/exchange merchandise?
Please contact customer service for the process for returns/ exchanges at 877-400-5263, or email email@example.com within 30 days of receiving the item(s).
Can I return Sale merchandise?
No, all sale merchandise is FINAL SALE ONLY.
Can I return merchandise that has been opened?
Yes, as long as it has not been used and is in a saleable condition.
Do I need to include any paperwork in my return?
Please include the packing slip, invoice or your email confirmation so that we can properly credit your account. Please also indicate the reason for the return so we can consider your feedback in our product selection.
Can I return or exchange an item even if I received it as a gift?
If you are unhappy with the gift, you can only exchange the item(s) for the value of equal or less of the current selling price of the gifted item. No monetary returns are made to the gift.
What do I do if my order arrives damaged?
Please contact us at 877-400-5263 or email us at firstname.lastname@example.org within 3 business days of receiving the product(s).
What happens if my item breaks not long after I received it?
A replacement will be sent at no charge, as long as the item was purchased within a 30 day period with proper documentation and stopped working as a result of normal use.
How fast will my order ship?
Please see our shipping chart. Please contact Customer Service if you have a time-sensitive shipment that may require special handling. Please also note that shipping times may vary during holidays and the shipping chart will be updated to reflect those changes.
Which shipping service do you use?
FedEx and USPS
Do you ship to PO Boxes?
Yes, via USPS. However, tracking information will not be provided for any orders shipped via USPS.
Do you ship internationally?
Unfortunately, at this time we do not.
Will you email me tracking information?
Yes, tracking information will be emailed the next business day after the order has shipped via FedEx. Remember: Tracking information will not be available for orders shipped via USPS.
Will I receive an order confirmation after my order?
Yes, please contact Customer Service if you do not receive an order confirmation within 24 hrs.
Can I purchase gift certificates online?
No. We are not currently selling gift certificates online or over the phone.
May I request a catalog online?
No, we currently do not have a catalog.
What forms of payment do you accept for online/phone orders?
We accept Visa, MasterCard, and American Express.
Can I pay by check?
Yes. However, your order will not be shipped until payment has been received and cleared. Please contact Customer Service for any additional information.
How do I make changes to my order?
Order changes may be made prior to the order being processed by contacting Customer Service
Are your products made in America or overseas?
Whenever possible we utilize U.S. based manufacturers. Unfortunately, not all items are made in the U.S. For information about a specific item, please contact Customer Service.
Do you offer bulk discounts on large orders?
Yes, on a case by case basis. Bulk discounts are determined by the item and desired quantity. Please contact Customer Service.
Do you offer lines of credit or net terms when placing an order?
Not at this time.
Can I check the status of my order online?
Can I place an order even if I do not have access to email or internet service?
Yes, please call us at 877-400-5263 between the hours of 8:30AM-5:00PM EST Monday-Friday to place your order via phone.